IFB Workshops

Life and Health Insurance Examination Process


Presented by: Financial Services Regulatory Authority of Ontario (FSRA)

Wednesday, December 8, 2021 |11:00 a.m. – 12:00 p.m. ET

Cost to attend:

IFB Members: Free | Non-members: $20

 Click here to register


Presentation Overview

Life (ON, BC, SK) 1.0  |  FP Canada  (Pending) 1.0 | AAC #59826 (Life & A&S)  1.0 |  MB  #38174 (Life and/or A&S)  1.0

The Financial Services Regulatory Authority (FSRA) licenses and supervises the approximately 64,000 life and health insurance agents who play a vital role in ensuring Ontarians have access to the advice and products they need to financially protect themselves and their families.

To contribute to public confidence in the life and health insurance sector, FSRA conducts examinations of life agent business practices to test and verify compliance with legislation, regulations, guidance, licensing requirements, and industry best practices.

This presentation will outline FSRA’s life and health insurance agent examination process, and the business practices that life agents should be following to ensure a successful examination outcome.


About the speakers

Erica Hiemstra – Head, Insurance Conduct

Erica is an accomplished leader in insurance market conduct and public policy development. She has deep knowledge of insurance regulatory, compliance and market conduct matters and is an experienced leader in managing stakeholders to consensus on business practice issues. Erica is passionate about financial security and protection for consumers. As Head, Insurance Conduct, Erica and her team are responsible for setting practice expectations and market conduct supervision for agents, intermediaries, and insurers in all lines of insurance in Ontario.

Before joining FSRA in November 2020, Erica held several senior positions in the life and health insurance industry. Most recently as Director, Regulatory Initiatives at Sun Life Financial where she was responsible for developing a strategic framework for managing regulatory interpretation across Sun Life’s various business units.

Prior to Sun Life, Erica held various positions at the Canadian Life and Health Insurance Association, including as Assistant Vice President, Distribution. In this role, she was responsible for leading the Association’s strategic direction and advocacy work to optimize the policy, legislative, regulatory, and self-regulatory environment affecting the life and health insurance industry with respect to distribution and consumer matters.

Erica is the former president of the Insurance Consumer Affairs Exchange, which promotes professionalism and shapes the discourse between insurers, regulators, and consumers. She holds a BA from the University of Toronto.

Robert D. Prior – Senior Manager, Market Conduct, Life and Health Agent

Robert’s legal and compliance experience began in the casino industry in 1996 as an investigator and supervisor with the Ontario Lottery and Gaming Corporation under the auspices of the Alcohol and Gaming Commission of Ontario and the Ontario Provincial Police Casino Enforcement Unit.

In 2005 he became a member of the Law Society of Upper Canada, and the founding partner of a litigation firm supporting the banking, credit, debt collection, and judgment enforcement sectors.  His reputation within the London legal community parlayed into adjunct professor positions with both Fanshawe College and Westervelt College.

Robert sold his practice in 2016 and joined London Life Corporate Compliance as an Investigations Manager in the Market Conduct Investigations Unit, which included Canada Life, Great-West Life, and Quadrus Investments.

Robert was recruited to FSRA as a Senior Manager in October of 2020 to establish the new Market Conduct, Life and Health Agent Unit.

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